How We Handle Your Personal Data

We operate northcasino-aud.com under licence 00973-10 issued by the Kahnawake Gaming Commission. This policy explains what personal information we collect when you play with us, why we hold it, how long we keep it, and the choices you control. It applies to every account registered with North Casino.

The Data We Collect

When you open an account, deposit, or simply browse our mobile site, we gather only the categories below. Nothing on this list surprises you at verification time because each item maps to a step you took yourself.

• Identity data: full name, date of birth, email address, phone number, residential address.
• Verification documents: photo ID, proof of address and payment method ownership, uploaded for KYC.
• Transaction data: deposits, withdrawals, bonus wagering and game outcomes across our 500 titles.
• Technical data: device type, operating system, browser, IP address and session timestamps.
• Gameplay behaviour: bets placed, games played, session length and win/loss history.
• Marketing preferences: whether you opted in to our promotions emails and bonus offers.

Why We Use Your Data

Every use of your information ties back to one of seven purposes, and we do not repurpose data collected for compliance into anything else without telling you first.

• Creating and maintaining your North Casino account.
• Verifying your identity and age before your first withdrawal, with documents processed within 48 hours.
• Processing deposits and payouts through your chosen payment method, including crypto within 1 hour.
• Preventing fraud, bonus abuse, collusion and money laundering.
• Monitoring for signs of problem gambling so we can offer deposit limits, loss limits or self-exclusion.
• Sending you promotions, cashback offers and tournament news, only with your consent.
• Meeting legal and regulatory obligations owed to the Kahnawake Gaming Commission.

Our Legal Bases Explained

Contract

We process your identity and transaction data to perform the contract you accept when registering. Without a name, date of birth and payment details we cannot open an account or settle winnings.

Legal obligation

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How Long We Keep Data

We hold each category only as long as its purpose requires, then delete or anonymise it. The table sets out the exact periods we apply.

Who We Share Data With

We never sell your personal data. Sharing happens only with processors bound by contract to use your information solely on our instructions, and with authorities where law compels us.

• Payment processors handling your Visa, Skrill, Neteller, crypto and other transactions.
• KYC and AML screening providers verifying your documents.
• The Kahnawake Gaming Commission and other regulators entitled to request records.
• Analytics and hosting providers supporting site performance in aggregate form.
• Professional advisers such as auditors and lawyers, under confidentiality.

Your Rights Over Our Records

You control your data, and our support team at [email protected] answers rights requests within 30 days, 24/7 via live chat or email. Reach our data protection officer at [email protected].

We give you the full set of access tools below, and exercising any of them never affects your gameplay rights or pending withdrawals.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct anything inaccurate or incomplete.
• Erasure: request deletion where no legal retention duty applies.
• Portability: receive your data in a machine-readable format.
• Objection: object to processing based on legitimate interest.
• Withdraw consent: stop marketing at any time, effective immediately.
• Complain: escalate to the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

Cookies and Tracking Tools

Our site uses session cookies to keep you logged in, analytics cookies to count visits, and, with your consent, marketing cookies that personalise your bonus offers. We also record your IP address for security. Full details, including a category-by-category table and how to disable each type in your browser, sit on our dedicated Cookies Policy page, which applies alongside this document.

Nothing here limits your ability to clear cookies at any time; some site functions such as staying logged in will simply stop working until you accept the necessary cookies again.

Security We Rely On

All traffic to and from northcasino-aud.com travels over TLS encryption, and KYC documents are stored encrypted at rest. Access to player records is restricted to trained staff on a need-to-know basis, with every access logged and auditable.

• AES-256 encryption for stored verification documents.
• Role-based access controls with individual staff credentials.
• Continuous monitoring for suspicious account activity.
• Documented breach response plan with notification to affected players and regulators without undue delay.
• Payment details held by our PCI DSS compliant payment processors, never on our own servers.

Frequently Asked Questions

How do I request a copy of my data?

Email [email protected] or message our 24/7 live chat team. We verify your identity and deliver the export within 30 days.

Can I delete my account and all my data?

Close your account any time via support. Identity and transaction records must be retained for 5 years under gaming regulation, but everything else is deleted once no withdrawal is pending.

Does North Casino sell my details to advertisers?

No. We share data only with payment, KYC and analytics processors working on our instructions, plus regulators where the law requires it.

Why do you need my ID before a withdrawal?

Kahnawake licence rules and anti-money-laundering law require us to verify every player before the first withdrawal. Documents are processed within 48 hours and kept for 5 years.

How do I stop marketing emails?

Use the unsubscribe link in any email or switch off promotions in your account settings. Consent withdrawal takes effect immediately.